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GO! Rewards FAQs

Point Redemption Questions


General Questions


Q: Why is Northwest Bank doing this?
GO! Rewards is our way of thanking and rewarding our customers for banking with us.


Q: How do I earn GO! Rewards points?
A: Points are earned with each purchase transaction made with your Northwest Bank Visa Check Card or Visa Business Check Card.


Q: What types of purchases qualify for GO! Rewards?
A: Any purchase you make using your Northwest Bank Check Card will earn GO! Rewards points.


Q: How many GO! Rewards points do I earn per transaction?
A: If you sign for your purchase, you will earn (1) GO! Rewards point for every $1 you spend. If you use your PIN number when completing a transaction, you will earn (1) GO! Rewards point for every $2 you spend.


Q: Is there a limit to the number of GO! Rewards points I can earn?
A: There is no limit to the number of GO! Rewards points you can earn.


Q: How does the Northwest GO! Rewards program differ from other rewards programs?
A: Unlike some programs, we give you GO! Rewards points for both signature and PIN purchases. The beauty of GO! Rewards is you do not have to do anything differently than you have been doing... and you still get rewarded.


Q: Will I receive GO! Rewards points when I use my card at an ATM?
A: No.


Q: How much does it cost to participate in GO! Rewards?
There is no cost to participate in GO! Rewards.


Q: How do I start earning GO! Rewards points?
A: As a Nortwest Bank Visa Check Card or Visa Business Check Card user, you are automatically enrolled and are already earning points each time you use your card. If you do not have a Northwest Bank Check Card, sign up for one today and you'll be automatically enrolled in GO! Rewards.


Q: Can I give my GO! Rewards points from my account to someone else, like my spouse?
A: Yes. GO! Rewards points may be freely traded between cardholders who are co-owners of a Northwest Bank checking account. To trade GO! Rewards points, call Northwest Direct at 1-877-672-5678, Option 4. Our Customer Service Representatives are available Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

Q: Can I add my Northwest Bank credit card points to my Visa Check Card GO! Rewards points?
A: Not at this time.


Q: Will I receive a 1099 tax form and be required to report the value of GO! Rewards that I receive on my income tax return?
No. There is no tax-reporting requirement for the accumulation or redemption of GO! Rewards points.


Q: What happens to my GO! Rewards points if my card is lost or stolen?
Points are transferred to the new card.


Q: Why are you rewarding me for something I always do? What's the catch?
There's no catch. We are simply thanking you for being a loyal and valued customer.


Point Redemption Questions


Q: How do I redeem my GO! Rewards points?
A: You may redeem GO! Rewards points by web or phone:

              Click here for the link to your personal GO! Rewards website.
              Call 1-800-399-2578 for automated telephone banking
                              (24 Hours a Day, 365 Days a Year)


Q: How do I register for the GO! Rewards website?
At the GO! Rewards website, click the "Register Now" button and enter the required information. When prompted, choose a User ID and Password.

Q: How do I log in to the GO! Rewards website?
A: Log in using the User ID and Password you created during your registration.

Q: When can I start redeeming GO! Rewards points?
A: You may redeem GO! Rewards points as soon as you have earned enough for the item you want.


Q: Can I redeem a portion of my GO! Rewards points?
Yes. You may redeem some or all of your points at any time before they expire.


Q: When do GO! Rewards points expire?
A: Points will expire after four years.


Q: How often can I redeem GO! Rewards points?
As often as you like.


Q: Do I  have to pay anything when I redeem my GO! Rewards points (shipping, handling, taxes)?
A: No. The number of points required for an item is all-inclusive. Some fees may apply for travel rewards.


Q: Can I exchange my order if I don't like it?
A: Yes. Details are available online at your GO! Rewards website.

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Don't Forget The Extras

Click here to enroll your Northwest Visa credit or debit card in Visa Checkout today!

Opening your Northwest account is just the beginning, donít forget these extras to make your experience more rewarding!

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